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Requesting Payments: Sales (Agents)

In This Article

    Requesting Earnest Money Deposit (EMD)

    Request EMD as a Buyer's Agent 

    For existing deals, start on Step 4. 

    • Step 1: Click on Request Payment for Sale.
    • Step 2: Select Earnest Money Deposit.
    • Step 3: Enter the property address, select your role (Buyer's Agent) and click Continue.
    • Step 4: Enter the payment amount, select a deadline, select the payment destination, and click Continue.
    • Step 5: Choose how many people will be making payment.
    • Step 6: Enter the payer's information and click Continue.
    • Step 7: Click on Request Payment (optional: click on Copy Link to send request via text).

    The status will appear on the transactions tab.

    Request EMD as a Listing Agent 

    For existing deals, start on Step 4. 

    • Step 1: Click on Request Payment for Sale.
    • Step 2: Select Earnest Money Deposit.
    • Step 3: Enter property address, select your role (Listing Agent) and click Continue.
    • Step 4: Enter the payment amount, select a deadline, click on Company Bank Account and then Continue.
    • Step 5: Click on Request through buyer's agent, enter the Buyer's Agent information, and click Continue to Add Recipients.
    • Step 6: Enter payer information and click Continue.
    • Step 7: Click on Request Payment (optional: click on Copy Link to send request via text).

    The status will appear on the transactions tab.

    Redirecting a Payment Request (Sales)

    For existing deals, start on Step 3. 

    • Step 1: On the Deals tab, click the Request Payment for Sale button and select Earnest Money Deposit.
    • Step 2: Enter/Select the property address and select your role in the deal.
    • Step 3: On the Payment Information screen, enter the amount you’d like to request, and the deadline of the payment.
    • Step 4: Select the Another Recipient tab.
      • Include the email address for who will be accepting the payment at the listing agent’s brokerage.
      • If applicable: their first and last name, company name, and phone number.
      • Click Continue.
    • Step 5: Select how many people will be making the payment (One Payer or Multiple Payers), and enter the Client’s information (only their email address is required) to send the request to, then click Continue.
      • Optional: add additional parties to receive a copy of the cleared payment receipt through the Payment Notification section and/or add reference information.
    • Step 6: If everything looks correct, click Request Payment.

    After the client submits the payment, the status will update to Redirected. The recipient will receive an email to accept.

    Once accepted, the status will be updated to Needs Approval, and the agent or their admin can either approve right away, or the transaction will auto-approve within 48 hours.

    Requesting a Commission

    For existing deals, start on Step 3. 

    • Step 1: On the Deals tab, click the Request Payment for Sale button and then click Commission.
    • Step 2: Enter/Select the property address and select your role in the deal.
    • Step 3: On the next screen, select the payment amount and click Continue. 
    • Step 4: Select the type of payer from the dropdown and enter their information.
      • If you want a title company to pay the commission, enter the info for the person who will be handling the payment on their side and click Continue.
      • If you'd like to add a memo to include more information, you are able to do so on this step. 

    This payment will automatically be deposited into the default commissions account assigned to the agent's office.

    • Step 5: Review and confirm the information, then click Request Payment. 

    After the request has been sent, the payer will receive an email to complete the payment.

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