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Cancelling & Refunding Payments
In This Article
Cancelling a Transaction as an Agent
- Step 1: Go to your Deals tab and click View on the deal to see the payment details.
- Step 2: On the Deal Details page, in the payment section, click on the three-dot menu next to the transaction.
- Step 3: To cancel the transaction, click on Cancel Payment. The transaction status will update to Cancelled.
If the transaction cannot be cancelled, it will produce a Cancel Failed message. A transaction can be cancelled while in a Requested or a Pending status. All pending transactions are processed at 5 PM ET Monday – Friday.
Cancelling a Transaction as a Payer
*If you have not yet created a password, please use the following link to create one: https://app.depositlink.com/activate
- Step 1: Click on your Transactions tab, then click on the transaction to open up the transaction details page.
- Step 2: On the transaction detail page, click the Cancel Payment button and confirm cancellation.
Once the payment has been successfully cancelled, the status of the transaction will be
updated to Cancelled.
Refunding a Payment
Only admins specifically designated by the brokerage will have access to refund a payment.
- Step 1: Start by clicking on the Transactions tab.
- Step 2: Locate the transaction and click View.
- Step 3: Confirm the transaction has cleared.
- Step 4: Click on the Deal ID.
- Step 5: Click on Refund Payer.
- Step 6: Click Yes refund payment.
- Step 7: Click on Close Window.
There will now be a new transaction showing the refund has been initiated. The status of the refund will be updated on the Transactions tab throughout the transfer process.
Refunds run on next-day/same-day processing times, meaning these will show as Posted the following business day. There are no additional fees for refunding a payment. Please also note that the original processing fee is non-returnable.